Privacy Commitment

Last updated: December 2024

Our Privacy Commitment

At Twin Star Energy, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our cabinet refacing and refinishing services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request a consultation or quote
  • Subscribe to our newsletter
  • Contact us via phone or email
  • Schedule appointments for our services

This information may include your name, email address, phone number, home address, and details about your cabinet project requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and location information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device information and screen resolution

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our cabinet services
  • To respond to your inquiries and consultation requests
  • To schedule appointments and project consultations
  • To send you information about our services and special offers
  • To improve our website and user experience
  • To comply with legal obligations
  • To protect our business interests and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted contractors and suppliers who assist in providing our cabinet services
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with a merger, sale, or transfer of our business
  • Consent: When you have given us explicit permission to share your information

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

  • Essential Cookies: Required for basic website functionality
  • Functional Cookies: Remember your preferences and enhance site features
  • Analytics Cookies: Help us understand how visitors interact with our website

You can control cookie preferences through our cookie consent banner or your browser settings.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for warranty and service purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Twin Star Energy

1051 Hover St, Colorado

Phone: (303) 772-0590

Email: zaraware@twinstarrefcabin.com